26, Report:
#351071
Posted Date:
Aug 29 2008
Marlo Furniture Don't know what to do with my defective furniture Rockville Maryland
I'll list the events chronologically:
04/10/2008:
Bought a King bedroom set from Marlo's Rockville store. To be delivered on 04/18/2008.
04/18/2008:
During delivery, one of the stands of the centre support (that supports the slats) broke. Also the slats delivered were generi...
Entity
Categories: Miscellaneous Companies
27, Report:
#359047
Posted Date:
Aug 04 2008
Marlo Furniture Awful Delivery Process and Terrible Customer Service Rockville Maryland
I am writing this complaint letter not to seek any type of pecuniary benefit, but merely to express my extreme frustration with Marlo Furniture's Customer and Delivery Services. Background of my purchase/delivery is as follows:
On July 13th, my girlfriend and I purchased a sleep...
Entity
Categories: Furniture & Furnishings
28, Report:
#335807
Posted Date:
May 30 2008
Marlo Furniture Damaged goods... cracking paint!... then came the terrible service!!!! DON'T DO IT!! Laurel Maryland
You know, I believe myself to be a fair and tolerant person and I understand that sometimes suppliers can let you down, which seems to be a regular occurrence with the contractors Marlo use to deliver and make their furniture. I find it amazing that this company has not realized th...
Entity
Categories: Furniture & Furnishings
29, Report:
#326149
Posted Date:
Apr 15 2008
Marlo Furniture I wonder what business model they are following. 0 Customer Service, Rude, What a big waste of time/money! Avoid them. Forestville Maryland
On April 1, 2008, my father-in-law and my wife ordered and paid for a rocker recliner (SKU: 186126009 $401.74) from Sales Consultant, Eddie Elahi, at the Laurel Marlo Furniture Showroom. Upon check-out, they were told to call back on 4/11/08 to confirm its pickup date of 4/15/08 in ...
Entity
Categories: Furniture & Furnishings
30, Report:
#315977
Posted Date:
Mar 08 2008
Marlow Furniture My Beautiful Deep Red Couch Springfield Virginia
I went into the Marlows in Alexandria VA, from whom I have purchased furniture before. I found the love seat I wanted in a beautiful deep reddish pink. My salesman Perry Farrow check to see that it was in stock and drew up the paper work for me. I wanted to take one of two matching ...
Entity
Categories: Furniture & Furnishings
31, Report:
#312960
Posted Date:
Feb 28 2008
Marlo Furniture MarloFurniture Rockville, Maryland - The MOST dreadful experience with this company - terrible service - below 0 for customer satisfaction and service!!! Rockville Maryland
I have had a number of issues with Marlo Furniture. To begin, their customer service is horrible. Each time I have called the company to resolve one of the many problems with my order between 01/14/08 and 02/23/08 representatives were unhelpful, unresponsive and altogether rude. Re...
Entity
Categories: Furniture & Furnishings
32, Report:
#301769
Posted Date:
Jan 20 2008
MARLO FURNITURE Beware of grand thief from Marlo Rockville Maryland
I bought a bedroom set at the Rockville store and the store did not honor many of their promises.
For one, the delivery date was later than what promised on their advertising.
Then, the delivery company did not call each time they came (they had to come several times indeed!).
...
Entity
Categories: Furniture & Furnishings
33, Report:
#288467
Posted Date:
Dec 03 2007
Marlo Furniture selling faulty merchandise and warranties that are useless Laurel Maryland
I purchased a recliner from Marlo in February 2006. They set up 2 different delilvery dates and did not show up, when I called they said it was a mistake that the recliner was on back order. I finally received it at the end of April. I also purchased a set of glass end tables in Feb...
Entity
Categories: Furniture & Furnishings
34, Report:
#286387
Posted Date:
Nov 24 2007
Marlo Furniture Forestville MD Let us all Start a Class Action Lawsuit! Forestville Maryland
I have been a past purchaser of Marlo's furniture. I have purchased three bedroom sets, one was over $3,000.00 and the salesman haggled me over the five year warranty. This purchase was during one of these sales, No Interest and No Payment for a Year. It took them at least six diffe...
Entity
Categories: Furniture & Furnishings
35, Report:
#269747
Posted Date:
Sep 13 2007
Marlo Furniture Wrong Delivery Two Times so far; Wrong Info for Customer Pickup ripoff Rockville Maryland
i purchased a bed room set from Marlo Rockville Store on July 22, 2007. the first delivery was scheduled for August 4. when the set arrived, i found that the headboard was defective .
i called their customer service reschedule a delivery. After waiting on line for at least 10 ...
Entity
Categories: Furniture & Furnishings
36, Report:
#274174
Posted Date:
Sep 12 2007
Marlo Furniture, Marlo sold me defective furniture and didn't honor service/repair agreement.Alexandria Virginia
My family and friends have for years expressed the great customer service and quality of the Marlo Furniture. Based on this feedback, I decided to purchase my sofa from Marlo. On July 13, 2006 with good faith, I purchased a sofa and ottoman from the Alexandria location of Marlo Furn...
Entity
Categories: Furniture & Furnishings
37, Report:
#272756
Posted Date:
Sep 06 2007
Marlo Furniture lied about promotional, damaged furniture, poor communication Forestville Maryland
Purchased 3 rooms of bedroom furniture at one time based on a financing promotional. Marlo could not delivery all the furniture at one time -- not in stock, damage, etc. Furniture was delivered on three separate dates, had to constantly call to find out when rest of furniture would...
Entity
Categories: Furniture & Furnishings
38, Report:
#265127
Posted Date:
Aug 04 2007
Marlo Furniture Store In Forestville, Maryland Defective furniture and poor service Ripoff Forestville Maryland
I purchased a bedroom set from Marlo a couple of years ago. I didn't know about this forum before, so excuse the delay in sharing a bad experience with this company. I used to shop for furniture regularly and recommended it to family and friends--not anymore. Like I said, I purch...
Entity
Categories: Cult
39, Report:
#261596
Posted Date:
Jul 18 2007
Marlo's Furniture Good God, Don't Buy From These People Bad Customer Service, Bad Products, Rotten Manager ripoff Rockville Maryland
I went to Marlo's Furniture to purchase a dining room set, but their choices were so limited that I decided to go to Pottery Barn instead. I tried to get my $150 deposit back and the store, once they idenfity that someone is trying to reach them with a problem, they shut off the pho...
Entity
Categories: Furniture & Furnishings
40, Report:
#248656
Posted Date:
May 15 2007
Marlo Furniture Company marlo furniture will nto repair furniture in accordance to the purchased 5 year warranty agreement i purchased. Ripoff Alexandria Virginia
On 10 Jan 2006 I purchased $7709.15 plus there 5 year comprehensive Warranty plan.Oct 2006 the chair and sofa was damaged.I inform marlo of the damage with-in the (3)three days,alloted in the warrant agreeement.I was told by various indiviuals employed by marlo furnture (Contrina,Ca...
Entity
Categories: Furniture & Furnishings
41, Report:
#235795
Posted Date:
Feb 13 2007
Marlo Furniture Warehouse DON'T buy if your not going to pick the merchandise up yourself! Laurel Maryland
January 2007
We purchased a sectional couch from the the show room stock and requested that it be delivered, so far so good. We paid in full for the furniture + delivery($60.00)+ a 5 year unconditional warrenty(yea right). the couch was delivered on Saturday as they said, the only...
Entity
Categories: Furniture & Furnishings
42, Report:
#227336
Posted Date:
Dec 27 2006
Marlo Furniture Dishonest, Rude, Won't deliver as schedualed, Lying, Wont honor Warranty Alexandria Virginia
I purchased a sofa, loveseat and entertainment armoir totaling over 2500.00 from Marlo Furniture in Alexandria, Virginia. I purchased all of the pieces on 6/9/2006. Lets just say this has been a very unpleasant buying experiance for me. The pieces were not delivered as schedualed, t...
Entity
Categories: Sales People
43, Report:
#224401
Posted Date:
Dec 08 2006
Marlo Furniture Ripoff Not In-stock as Salesperson Described Can't get Delivery Information No Return Phone Calls POOR Customer Service Forestville Maryland
Long story kept real short. You can read other postings experiencing similiar complaints so I won't bore you with all the details.
Basically, purchased furniture on the 24th of November with a delivery date of 29 November -- I was told everything was in-stock by the salesperso...
Entity
Categories: Furniture & Furnishings
44, Report:
#223037
Posted Date:
Nov 30 2006
Marlo Furniture Worst customer service in history Ripoff Alexandria Virginia
I had bought some furniture on 10/15/2006 and were delivered on 11/12/2006 around 12 noon and finished at around 3.45 pm. The items (invoice attached) were as follows:
1. King bed set
2. Queen bed set
3. Leather sofa set
4. End table set
5. Dinette set(table with four chairs...
Entity
Categories: Furniture & Furnishings
45, Report:
#222663
Posted Date:
Nov 28 2006
Marlo Furniture ripoff did not honor warranty would not fix furniture Forestville Maryland
I purchased a 5-year warranty for my living room set. I called Marlo in January of 2006 to set up an appointment for a technician to come fix my couch. The cushions have a small tear from them separating from the couch. The appt was set up for January 26th. I took off of work, u...
Entity
Categories: Furniture & Furnishings
46, Report:
#219492
Posted Date:
Nov 07 2006
Marlo Furniture Damaged Product/Delivered Wrong Product 4 times!! No way out! Alexandria Virginia
I purchased the table and chairs back in September. I was amazed even in my first visit to purchase the table how awful the customer service was...but bought them anyway.
The table was delivered 2 weeks later, and was damaged, a corner bashed in and a gash on the top of the tabl...
Entity
Categories: Furniture & Furnishings
47, Report:
#218256
Posted Date:
Oct 30 2006
Marlo Furniture Consumer Nightmare - 10 Months of Helplessness & Frustration Due to Total Lack of Service Alexandria Virginia and Maryland
THE MARLO SAGA
06/22/05 Purchased dining room furniture at Marlo Furniture in Alexandria.
Consisted of table, 2 arm chairs, 4 side chairs, and china cabinet/buffet.
07/10/05 - 1st scheduled delivery. Marlo Cancelled - Set was damaged.
07/30/05 - 2nd scheduled delivery. Mar...
Entity
Categories: Furniture & Furnishings
48, Report:
#156640
Posted Date:
Oct 17 2006
Marlo Furniture Ripoff, Horrible Service, Broken Defective Furniture, Shoddy Products, Shockingly rude & inept, Can't talk to anyone in the horrible phone system!! Alexandria Virginia
I am full of murderous RAGE due to Marlo's HORRIBLE customer service.
I bought a $2,000 bedroom set, and when the delivery man installed my vanity mirror to the dresser, it was extremely uneven. It was set all the way to the right. A BLIND person could have done a better job. N...
Entity
Categories: Furniture & Furnishings
49, Report:
#216256
Posted Date:
Oct 17 2006
Marlo's Furniture ripoff Disorganized Horrible Communication uncaring unconcerned Alexandria Virginia
Alright, I think the problem with Marlo's is more communication then thier product being horrible. I've read a lot of complaints on this site and many others, Most of the problems arise from lack of communication. What I did purchase from Marlo's is a lot less then all these other...
Entity
Categories: Furniture & Furnishings
50, Report:
#204542
Posted Date:
Aug 04 2006
Marlo Furniture ripoff delivery, home damage Rockville Maryland
Ordered some furniture to be delivered on 8/3/06. The furniture is dropped off at my home with someone who was helping me move into my new home. This was not suppose to be done because I had explicit instructions to call myself and my wife, who only works only 10 minutes from my hom...
Entity
Categories: Corrupt Companies